Frequently Asked Questions
Click on a question below to see the corresponding answer.
General Questions
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Is your website secure?
Yes. Our website operates on a high level of Internet encryption, 128-bit SSL. When using Sircon, check for the gold lock icon in the lower right corner of your screen. If you double-click the icon, you will be able to view the security certificate. Note also that the URL address in the browser begins with https://, which also indicates that the site is secure.
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How much do you charge to use your services?
Fees vary by state and transaction type.
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I need to contact my state department of insurance. Where can I quickly find that contact information?
Visit Sircon's State Information Center.
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What services can I provide as a licensed agent in a particular state?
Visit Sircon's State Information Center.
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What software or hardware do I need to use your services?
Hardware:
Minimum:
-Windows XP w/ Service Pack 2
-1024x768 Resolution Capable Monitor or above
-1 CPU 1 GHz or above
-512 MB RAM or above
-100 MB Free Hard Drive Space (for caching)
Recommended:
-Windows 7
-DirectX 9 graphics device with WDDM 1.0 or higher driver
-2.6 gigahertz (GHz) processor(s) or faster
-2 gigabyte (GB) RAM or above
-16 gigabyte available hard disk space (for caching)
Software:
Minimum:
-Browser with JavaScript and session cookies enabled. (Internet Explorer version 7, Firefox 3.5 or higher)
-Acrobat Reader version 8.3 or greater.
Recommended:
-Internet Explorer browser version 8, Firefox 3.6, or later.
-Acrobat Reader version 9.3 or later.
Apply for a License
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I am still employed. What do I put in the Employment Information Ending Date field?
The ending date for current employment information should be the current month and year (mm/yyyy).
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The address that's already showing on my license application is incorrect, and Sircon won't allow me to change it. What should I do?
Below are the instructions for changing your address. Address changes can take from 3-5 business days. Please let us know if we can be of further assistance.
To make an address change, please follow the steps below:
1. Go to www.sircon.com.
2. Click the "More Services" link in the Quick Start for Agents section.
3. Click the "Update your name or address" link
4. Select the appropriate Producer Type: Individual or Firm
5. Select the Request Type of Address Change
6. Select the Request State
7. Enter required information
8. Click the "Continue" button
This service is only available for the states of Colorado, Georgia, Idaho, Indiana, Minnesota, Mississippi, Nevada, Oklahoma, Pennsylvania, South Dakota, Utah, Virginia, Wisconsin and Wyoming. For all other states please visit the website for the Department of Insurance. Links to Department of Insurance websites for the states can be found in our State Information Center. -
How do I find out my NASD CRD Identifier number?
Please contact the NASD at 301-590-6500 to obtain your NASD identifier number. Your NASD CRD Identifier number must be 7 digits long.
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How do I find out my NPN?
Your NPN can be found on Sircon's site.
To search for a National Producer Number please use the following steps:
1. Go to www.sircon.com.
2. Click the "More Services" link under the "Quick Start for Agents" section.
3. Click the "Find Your License Number/NPN" link
4. Next to "License Number/National Producer Number Inquiry", click the Individual or Firm link
5. In the State drop-down menu, select the state in which you hold a license
6. Enter the required information
7. Click "Submit"
Both the selected state license number and National Producer Number will be displayed.
The National Producer Number or NPN can also be obtained from www.nipr.com. -
A few years ago I declared bankruptcy, and so I must answer "Yes" to the background question that asks about that. How will this influence the decision to approve or deny my license application?
Please contact the Licensing Division of the state to which you are applying; for an explanation of their background investigation question. Please see Sircon's State Information Center to find contact information.
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How do I check the status of my application?
If you applied for a license electronically through Sircon, you may check the status of your license application by following these steps:
1. Go to www.sircon.com.
2. Click the "Check License Application Status" link in the Quick Start for Agents section.
a. To check by confirmation ID: Enter the confirmation number .
b. To check by a date range: Click "Date" at the top of the box, select submit date, then enter the date range with a format of MM-DD-YYYY
3. Enter the required fields
4. Click "Submit"
Note: There are other criteria to narrow your search results, these are not required fields.
If the state sent back a response for the application, it will be posted under the heading of "Result." If you have additional questions, please email details (including confirmation ID) to sircon@sircon.com. -
How long will it take to receive word on my license application?
The average processing time for an electronic license application is 5-7 business days. To check on the status of your license application, please use the License Application Activity Inquiry.
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My license application was denied. How can I find out why?
Please contact the Licensing Division of the state to which you applied for your license to discuss why they denied the license application. Please visit Sircon's State Information Center to find contact information.
Please email the details of your request to sircon@sircon.com, be sure to include the date of the transaction, the confirmation number, and the exact dollar amount of the transaction. -
My license application was approved, but I haven't received my license. What should I do?
After your license is approved please allow 7-10 days for the state to mail you your new license.
Renew a License
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I missed the deadline for renewing my license. What should I do?
Please contact the renewal state Licensing Division and discuss your options to reinstate your license. Please visit Sircon's State Information Center to find contact information.
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My license renewal was denied. How can I find out why?
Please email the details of your request to sircon@sircon.com, be sure to include the date of the transaction, the confirmation number, and the exact dollar amount of the transaction.
Obtain Education Information
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How do I check my continuing education credits?
Check your Continuing Education (CE) status using the following steps:
1. Go to www.sircon.com.
2. Click the "Look up Education Courses/Credits" link in the Quick Start for Agents section.
3. Click the "Continuing Education Transcript Inquiry" link, and follow the steps to retrieve your transcript -
How many credits am I required to fulfill for the current CE period?
Locate this information by following these steps:
1. Go to www.sircon.com.
2. Click the "Look up Education Courses/Credits" link in the Quick Start for Agents section.
3. Click the "Continuing Education Transcript Inquiry" link, and follow the steps to retrieve your transcript
The "Required Hours" section will list the total number of hours that are required for your license to be CE compliant. -
How many CE credits can I carry forward to the current period from a previous period?
The rules for carrying forward credits vary by state; this information can be confirmed by contacting the Continuing Education Administrator in your state.
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I entered my Ohio license number, which is my SSN, and the system says it can't find my record. What should I do?
In Ohio, your SSN is no longer your license number. To obtain your Ohio license number, please contact Prometric at 800-532-2170.
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I have questions about the information on my CE transcript. Who do I contact?
For answers to questions regarding your CE transcript, please click the appropriate state below for the CE administrator's contact information:
Colorado
Connecticut
Georgia
Idaho
Indiana
Minnesota
Mississippi
Nevada
Ohio
Oklahoma
Pennsylvania
South Dakota
Texas
Utah
Vermont
Virginia
Wisconsin -
There are CE credits missing from my transcript. How do I get this corrected?
First, contact the company through which the course was taken to request that your credits be reported to the state. Once the credits have been reported, you should be able to view them on the Sircon website. If the provider company says the credits have been reported but you still don't see them listed on the Sircon website, please contact the Continuing Education administrator for the state in question. (See the preceding FAQ for contact information.)
Request a Letter of Certification
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How do I get my letter of certification?
1. Go to www.sircon.com.
2. Click on "More Services" under the Quick Start for Agents section.
3. Click on "Request a letter of certification," fill in the required fields.
Once you have paid for the letter, youll receive a confirmation page. On the confirmation page, click the Click here to view your letter of certification link. This will open the letter in a separate window and allow you to print it. -
I printed my letter of certification, but it's cutting off on the right side.
To avoid this, do not click the Print button on the browser toolbar. Instead, look inside the window that displays the certification letter, and click the Print text link. This will allow the letter of certification to be printed as a PDF document.
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I'm trying to print my letter of certification, and I'm receiving an error that reads "Cannot start print job." How do I print my letter of certification?
Try saving the letter of certification to a location on your computer (e.g., Windows® desktop, C:\ drive). Then open the saved document file from that location. This should allow you to print the letter. If you still cannot print, confirm that Adobe Acrobat® version 8, 9 or newer is installed on your computer. If you don't have Adobe Acrobat®, of if you have an unsupported version, click here to download the latest version of Adobe Acrobat® Reader®. (It's free.)
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I'm trying to request a letter of certification for my agency and it gives a message that "Producer must have at least one active license." My agency is licensed. Why am I getting this error?
The name of the agency must be entered exactly as it exists in the state's database system. Try entering only the first few characters or the first part of the agency name; this can help the system retrieve the right record.
Change my Name, Address or other Contact Info
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I'm trying to change my address, and I'm getting an error that says, "Please enter State, Province or Country; only one is allowed." What does this mean?
If the address you are changing is within the United States, the system will not allow you to select a country. Make sure you have no country selected.
Print my License
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How do I print my Pennsylvania license?
To print a copy of your Pennsylvania insurance license please follow the steps below:
1. Go to www.insurance.pa.gov.
2. Click "Services for Licensees" on the left side of the page
3. Click "Print your license"
4. Please read the important instructions prior to proceeding with the request.
Please be advised that you will need your license number and a password, which is your social security number with the dashes for an agent or EIN with the dashes for an agency. Also, there are separate sections for print your license -- one for individuals and another for firms.
Before proceeding with the request, be sure to read the important instructions. If you experience any problems printing the license, please contact the Pennsylvania Insurance Department at 717-787-3840.
