Services & Support
Client Support Services
Client Support Services is a team of skilled technical, product and industry experts made up of Customer Support Analysts (CSA) and Account Managers. They provide a knowledge base of online, telephonic and in- person support designed to answer product questions, billing inquiries and overall account responsibilities to assure that Vertafore meets the current and future business needs of our clients.
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Implementation Services
Vertafore's Implementation Services are designed to help ensure our new clients get into production quickly and cost effectively. Vertafore's expert implementation team will assist in the deployment of our products to ensure a smooth transition to Vertafore, including important integration with other in-house systems. We utilize a proven approach which has been deployed over hundreds of successful implementations.
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Managed Services
Change is a natural part of every organization. Even after a successful implementation of new technology, the needs of the business can change or new opportunities become evident. Vertafore Managed Services was designed with change in mind. Whether it's a change to your existing Vertafore system configuration or the need to respond to new business demands, like a pending merger and acquisition or new regulatory requirements, we can help. Vertafore Managed Services are grouped into five categories including:
- Data Reconciliation
- Reporting Services
- Business Process Change Services
- Integration Services
- Training
