Vertafore's Client Support Services is divided into two unique groups. These two functions ensure the most comprehensive support for your business while making sure you get the most from your investment.
This team of dedicated individuals assists Vertafore's users and clients, from individual agents to the largest carriers, by providing targeted responses to issues from technical questions to administrative setup inquiries. Vertafore’s support representatives do not rest until you are satisfied with the resolution and assistance you've received.
When you subscribe to an enterprise Producer Lifecycle Management application with Vertafore, you get more than an industry-leading solution, you get the most dedicated service and support team in the business. When you become an enterprise Vertafore client you are immediately paired with a named support representative and a named account manager. These Vertafore representatives serve you by acting as point people should a question or issue arise. Further, your named representatives work to understand how you use your product and go a step further by representing your interests in future enhancement planning. Enterprise Client Support acts on your behalf, for your business.