Data Center Relocation
We are moving our production and UAT data centers from Chicago and Madison to Dallas and Atlanta, with an expected completion date of October 11, 2010.
This move:
- Supports the increased client use of our current and planned services, with equivalent or improved performance
- Fosters integration with other Vertafore services
- Provides increased efficiency that ensures we continue to deliver excellent service at the best value to our clients
Related Documents
Downtime Notification and Instructions, July 16, 2010
Scheduled Downtime Notification, June 21, 2010
Additional Downtime Notification, May 20, 2010
Preliminary Notice, April 15, 2010
Frequently Asked Questions
Click a question below to view the answer.
Q: Why are you moving your data center? A: This move provides several benefits to both Sircon and our clients. First, it allows us to support the increased client use of our current and planned services, with equivalent or improved performance. Second, our parent company Vertafore houses its data in these locations, and moving our data centers here will allow us to best integrate with the Vertafore family of products. Finally, consolidating Sircon's applications into a common Vertafore data center will provide increased efficiency that ensures we continue to deliver excellent service at the best value to our clients.
Q: What does my company need to do to prepare for this move? A: No changes are being made at this time. We only want you to be aware of upcoming events. As we move to the new data centers later in the year, we expect that the changes will be transparent to most customers. However, some customers with automated integration processes, or with certain security controls, may need to make minor updates since our network addresses will change. We will continue to communicate with you throughout this time to provide advance notice of specific changes.
Q: Is my data secure during the move? A: Yes, your data will be secure during the move. Data will be transported to the new data centers over the Internet using encrypted communication. Equipment will be physically transported to the new data center using a dedicated trucking service specializing in the secure transportation of computer equipment.
Q: Who will be hosting your data once the servers are moved? A: Sircon will continue to host all data and systems as it does today. After the move, those systems will be located in Dallas in a Savvis data center, and in Atlanta, in an HP data center. For more information about the data hosting services and security provided by these companies, you may visit http://www.savvis.com/en-US/infrastructure-services/managed-hosting/Data_Centers/Pages/Home.aspx and http://h10134.www1.hp.com/services/datacenterservices/
Q: How do I know my data will be secure after the move?
A: All the same network security controls Sircon uses today will be utilized in the new data center. For physical security, the Dallas location is a state-of-the-art facility designed to withstand extreme weather events and prevent unauthorized contacts form accessing Sircon data center space. Additionally the data center is designed to prevent single points of failure that can reduce availability of Sircon applications. This includes advanced fire suppression, HVAC, power management and power monitoring systems.
Sircon will continue to maintain redundant data center facilities that allow restoration of service in an alternate data center in the event of a disaster. This service is designed to address true disasters, the characteristics of which include: an outage of indeterminate duration, or issues requiring lengthy and extensive repairs. Typical examples of such disasters are natural disasters, acts of destruction, fire, or other such events that result in major loss of data center functionality.
Q: Will the scheduled downtime impact my ability to access the ftp server (for picking up and dropping off files)? A: You can continue to drop off files during the down time and they will be picked up at the first scheduled pick-up time after the system comes back up. No files will be generated during the down time, so any files (e.g., outbound data feed, response files, etc.) in process when the system goes down will complete after the system comes back up and then be placed on the server for pick-up. Any files placed on the FTP server by Sircon prior to the outage will be available for pickup during the outage.
