Success Stories
OneAmerica
Tracing its origins back to 1877, Indianapolis-based OneAmerica today is a life company that comprises five companies: American United Life Insurance; Pioneer Mutual Insurance; The State Life Insurance Company, which specializes in long-term care insurance; R.E. Moulton Company, a stop-loss company; and OneAmerica Securities. Within these companies are upwards of 500 people who work to recruit producers, alongside eight regional vice presidents, 120 sales reps in regional group offices, and policy service personnel, all of whom also are tasked with recruiting.
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Minnesota Department of Commerce
Prior to 2005, the Minnesota Department of Commerce managed nearly 100,000 active resident and non-resident insurance agents and firms using paper-based processes. Paper insurance license applications frequently arrived without required information and licensing staff needed from five to fifteen weeks to complete and process them. Department of Commerce employees were continually required to review the status of incomplete applications, resulting in so much extra work that the Department often frustrated agents wanting to begin selling insurance in Minnesota. In 2005, Glenn Wilson, the commissioner of the Minnesota Department of Commerce recognized the urgent need to leverage technology so that conducting business with the Department would be more efficient and effective.
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Oklahoma Insurance Department
At statehood, insurance agents desiring to be licensed in the state of Oklahoma submitted a paper application to the Oklahoma Insurance Department and waited to receive their licenses in the mail. At OID, a team of individuals reviewed and processed the applications and mailed the licenses back to each agent. This process took as long as four weeks to complete and often involved time consuming phone calls and mail delays. Additionally, agents had to renew their licenses every other year and the same process ensued. With more than 80,000 resident and non-resident agents in the state, the process was cumbersome and difficult. A century later the process was still the same.
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